Effective Date: [11-11 2024]
Shipping Policy
We aim to deliver high-quality products to you as quickly as possible. Please note the following details about our shipping process:
- Order Processing Time: Orders are processed within 1-3 business days after they are placed. During peak times, processing may take longer, but we will keep you updated on any significant delays.
- Shipping Times: Shipping times vary based on your location and chosen delivery option. Generally, standard shipping takes between 7-15 business days, while expedited options may arrive sooner.
- Tracking Information: Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
Please be aware that unforeseen circumstances, such as customs delays, may affect delivery times. We will do our best to ensure prompt delivery.
Returns and Refunds
Our goal is your complete satisfaction. If you are unsatisfied with your purchase, we offer a straightforward return policy:
- Return Period: Items can be returned within 30 days of the delivery date, provided they are unused, in original packaging, and in sellable condition.
- Return Process: To initiate a return, please contact our customer support team with your order details. Once your return request is approved, we will provide you with return instructions and an address.
- Refunds: Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be applied to your original payment method. Please note that shipping fees are non-refundable.
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us within 7 days of receiving the product. We will work with you to resolve the issue promptly, either by offering a replacement or a full refund.
Contact Us If you have any questions about our Shipping and Returns Policy, please contact us at support@triptutorials.com
